Refund Policy for Lived Memories

At Lived Memories, we strive to provide the highest quality products and services to honour your loved ones. If you are not completely satisfied with your purchase, please review our refund policy below.

​

1. Eligibility for Refunds

• Refunds are available for products that are defective or damaged upon arrival.

• Custom orders, including personalized QR Code Plaques, may not be eligible for refunds once they have been processed.

2. Requesting a Refund

• To initiate a refund, please contact us at info@livedmemories.com within 14 days of receiving your order.

• Include your order number and a brief description of the issue.

3. Return Process

• If your refund request is approved, we will provide instructions for returning the item.

• All returned items must be in their original condition and packaging.

4. Refund Processing Time

• Once we receive the returned item, please allow 5-7 business days for the refund to be processed.

• Refunds will be issued to the original payment method used at the time of purchase.

5. Contact Us

For further questions regarding our refund policy, please reach out via:

• Phone: 02108645250

• Email: info@livedmemories.com

Thank you for choosing Lived Memories. We appreciate your understanding and support.