Question 1

How do I register, login and activate my plaque?

Question 2

How to add a password to your lived memories qr code plaques

Accepted Answer

1. What is the password protection feature?
 The password protection feature allows you to secure access to the memories shared via your Lived Memories QR Code Plaque. This ensures that only authorised individuals can view the content.

Question 3

How to mount your Lived Memories QR code plaque to headstone

Question 4

What content can I upload onto my Lived Memories Plaque

Accepted Answer

You can upload one video per plaque. Each video can be up to 500 MB, which is approximately 5 minutes in length. Please ensure that your video is in MP4 format to be compatible with our platform.If you have any further questions or need assistance, feel free to reach out to our support team at info@livedmemories.com

Question 5

Shipping Info

Accepted Answer

New Zealand orders can take between 7-10 days to be processed and shipped.

Question 6

What is a QR code?

Accepted Answer

QR code (or Quick Response Code) is the trademark for a type of matrix barcode (or two-dimensional barcode) first designed for the automotive industry in Japan. A barcode is a machine-readable optical label that contains information about the item to which it is attached. Just like any other mobile app, it needs internet. Please check to see where ever the QR Code will be placed, that it receives internet.

Question 7

Why use a QR Code?

Accepted Answer

They are more useful than a standard barcode is that they can store (and digitally present) much more data, including url links, geo coordinates, and text. The other key feature of QR Codes is that instead of requiring a chunky hand-held scanner to scan them, many modern cell phones can scan them. Make sure to scan QR codes from trustworthy software.

Question 8

Are your QR codes from a trustworthy source and are there any limits on use?

Accepted Answer

The short answer is Yes. These limits only apply to dynamic QR codes that use our (optional) URL shortener – QR codes that do not use our URL shortener (static QR codes) have no scan limits.

Question 9

How do you scan a QR code on an iphone or android?

Accepted Answer

Download any QR code reader app for free on your android or iphone is fine.

Question 10

Are my videos stored in a safe place?

Accepted Answer

Our company ensures the safe keeping of all loved ones videos though a third party. The intellectual property is owned by the purchaser.

Question 11

What is the life span of the plaque?

Accepted Answer

The lifespan of a lived memories brass QR code plaque lasts for 50 years plus.  Here at Lived Memories we take great pride in our strong clear coats as the most effective way to battle the corrosion process. Once the marker is finished, it is then topped with three types of special clear coat.

Question 12

Refund Policy for Lived Memories

Accepted Answer

At Lived Memories, we strive to provide the highest quality products and services to honor your loved ones. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds
Refunds are available for products that are defective or damaged upon arrival.
Custom orders, including personalised QR Code Plaques, may not be eligible for refunds once they have been processed.

2. Requesting a Refund
To initiate a refund, please contact us at info@livedmemories.com within 14 days of receiving your order.Include your order number and a brief description of the issue.

3. Return Process
If your refund request is approved, we will provide instructions for returning the item.
All returned items must be in their original condition and packaging.

4. Refund Processing Time
Once we receive the returned item, please allow 5-7 business days for the refund to be processed.

Refunds will be issued to the original payment method used at the time of purchase.

5. Contact Us
For further questions regarding our refund policy, please reach out via:
Phone: 02108645250
Email: info@livedmemories.com

Thank you for choosing Lived Memories. We appreciate your understanding and support.

Lived Memories FAQ's