Effective Date: September 9, 2023

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Thank you for choosing Lived Memories for your personalised and cherished brass qr code plaques. We are committed to ensuring that your orders are processed, shipped, and delivered to you with the utmost care and efficiency. Please read our Shipping Policy carefully to understand how we handle shipping and delivery of your orders.

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1. Order Processing Time:

• Most orders require a processing time of 7-10 business days. This includes order verification, customisation (if applicable), quality checks, and packaging.

2. Shipping Options:

• We offer multiple shipping options to cater to your needs. These options may include standard, expedited, or overnight shipping.

• The available shipping methods and estimated delivery times will be displayed at checkout for your selection.

3. Shipping Costs:

• Shipping costs are calculated based on the selected shipping method, the destination address, and the weight and dimensions of the items in your order.

• Shipping costs will be clearly displayed during the checkout process.

4. Delivery Addresses:

• Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

• If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

5. International Shipping:

• We offer international shipping to many countries. Please note that customs, import duties, taxes, and other fees may apply to international orders. These fees are the responsibility of the recipient and are not included in our shipping charges.

• International shipping times may vary depending on the destination and customs processing. Please allow extra time for international deliveries.

6. Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or through the carrier's website.

7. Delivery Delays:

• While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by factors beyond our control, such as weather, natural disasters, customs delays, or carrier issues.

• If your order experiences an unexpected delay, please contact our customer support team, and we will assist you in resolving the issue.

8. Missing or Damaged Items:

• In the unlikely event that your order arrives with missing or damaged items, please contact us within 14 days of receiving your order. We will investigate the issue and take appropriate action to resolve it.

9. Returns and Refunds:​ 

Refund Eligibility

* Damaged or Defective Products: If you receive a plaque that is damaged, defective, or not as described, we will gladly offer a refund or replacement.

* Personalisation Errors: Lived Memories is not responsible for errors in personalisation that occur due to incorrect information provided by the customer. Please double-check all details before placing your order. We do not provide refunds for personalised plaques with errors caused by the customer.

*Refund Request Process

*Contact Us: If you believe your purchase is eligible for a refund based on the criteria

please contact our customer support team as soon as possible. You can reach us at livedmemoriesnow@gmail.com

*Provide Details: In your refund request, please provide details about the issue, including your order number, a description of the problem, and any relevant supporting documentation or images.

*Timeframe for Refund Requests

​Damaged or Defective Products: Refund requests for damaged, defective, or incorrectly described products must be made within 30 days of delivery.

*Personalisation Errors: Refund requests for personalisation errors are not eligible, as they are the responsibility of the customer.

*Refund Process

Evaluation: Once we receive your refund request, we will review the provided information and assess the eligibility for a refund. This process may involve contacting you for additional details.

* Approval: If your request is approved, we will initiate the refund process. Refunds will be issued using the same payment method used for the original purchase.

*Refund Amount

Damaged or Defective Products: In cases where we approve a refund for damaged, defective, or incorrectly described products, we will refund the full purchase price, including any shipping fees paid.

*Personalisation Errors: Refunds are not provided for personalisation errors caused by the customer.

10. Contact Information:

• If you have any questions or concerns about our Shipping Policy or your order's shipping status, please don't hesitate to contact our customer support team at livedmemoriesnow@gmail.com

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At Lived Memories, we are dedicated to providing you with a seamless and enjoyable shopping experience. We appreciate your trust in us and look forward to serving you. Thank you for choosing Lived Memories!

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Note: Lived Memories reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.