Refund Policy
At Lived Memories, we strive to provide the highest quality products and services to honour your loved ones. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
Refunds are available for products that are defective or damaged upon arrival.
Custom orders, including personalized QR Code Plaques, may not be eligible for refunds once they have been processed.
2. Requesting a Refund
To initiate a refund, please contact us at info@livedmemories.com within 14 days of receiving your order.
Include your order number and a brief description of the issue.
3. Return Process
If your refund request is approved, we will provide instructions for returning the item.
All returned items must be in their original condition and packaging.
4. Refund Processing Time
Once we receive the returned item, please allow 5-7 business days for the refund to be processed.
Refunds will be issued to the original payment method used at the time of purchase.
5. Contact Us
For further questions regarding our refund policy, please reach out via:
Phone: 02108645250
Email: info@livedmemories.com
Thank you for choosing Lived Memories. We appreciate your understanding and support.